Shipping policy
At BioÉLifeMD, we strive to provide a seamless shopping experience for our valued customers. To ensure the timely and secure delivery of your BioÉLifeMD cosmetics, we have partnered with UPS, a trusted and reliable shipping carrier.
Shipping Method and Cost:
We offer standard shipping through UPS for all orders. The shipping cost is calculated based on the weight and destination of your package. The final shipping cost will be displayed at the checkout page before you make your payment.
Order Processing Time:
Once your order is placed, our team will process it within 1-2 business days. During peak seasons or promotional events, there may be a slight delay in order processing, but rest assured that we are committed to getting your package shipped as quickly as possible.
Estimated Delivery Time:
The estimated delivery time depends on your location and the shipping method chosen. Once your order has been processed and shipped, you will receive a tracking number via email to track your package's progress. Please note that delivery times may vary due to unforeseen circumstances such as weather conditions or customs delays.
International Shipping:
We currently offer international shipping to select countries. Please ensure that you provide accurate and complete shipping information to avoid any delivery issues. Additional customs fees, taxes, or duties may be applicable depending on your country's regulations. Any additional charges are the responsibility of the customer.
Order Tracking:
Once your package is shipped, you will receive a tracking number via email. This tracking number can be used to monitor the progress of your delivery on the UPS website.
Shipping Restrictions:
Please be aware that certain products may have shipping restrictions due to their ingredients or local regulations. If any restrictions apply to your order, we will notify you promptly and work towards finding a suitable solution.
Damaged or Lost Packages:
While we take utmost care in packaging and handling your order, unforeseen circumstances can occasionally occur during transit. If your package arrives damaged or is lost in transit, please contact our customer support team within 48 hours of delivery. We will work diligently to resolve the issue and ensure your satisfaction.
Please note that BioÉLifeMD is not responsible for any delays, damages, or lost packages caused by the shipping carrier. However, we will make every effort to assist you in resolving any shipping-related concerns.
If you have any further questions or need assistance with your order, please do not hesitate to reach out to our customer support team. We are here to make your shopping experience with BioÉLifeMD as smooth as possible.
Thank you for choosing BioÉLifeMD for your cosmetics needs!